About Us
Security Deposit
This is a Refundable security deposit of up to Rs 3000 will be charged. During
limited-period offers, this amount might be lower. It will be refunded within
10 bank working days of booking’s end time. After the trip ends you can
check the refund processing stages in your account profile post verification
of fastag charges and traffic violations. Please note traffic violations will be
reflected in the government portal after 2 days of booking’s end time.
Pricing plans and extra Kms charges
Based on customer requirements we are providing multiple kilometer
packages, each kilometer package in terms of kilometer limit. The total
kilometres limit for your booking is determined by multiplying the duration of
your booking with the hourly “Kilometres limit” of the pricing plan that you
select. If extra more kilometres are driven than the total kilometres limit of
your booking, the additional kms attract “extra kms charges”, which vary by
the car model and the city.
Fuel Reimbursement
Kindly note all our kilometer packages are without fuel, there will be
sufficient fuel we request to return back the same fuel. In case of excess fuel
returned Fuel bills need to be shown to our delivery executive at the time of
return, kindly note we will NOT be able to reimburse fuel bills shared with us
later.
The fuel expense needs to reconcile reasonably with the standard fuel
efficiency of the car. For the purpose of this reconciliation and for the benefit
of the Customer, we assume a lower mileage than what is defined by ARAI
(Automotive Research Association of India).
The date on the fuel bill should fall within the booking period.
Hand-written fuel bills will be considered invalid.
Cancellation and Charges
Customers can cancel the booking subject to the following conditions and
charges. A cancellation refund will be done through the original payment
method within 10 working days.
Customer should inform 24 hours prior the booking start time, in such
instances, 70% of the amount will be refunded, if failed to inform 24 hours
prior the booking start time No-Refund will be done.
Rescheduling
Rescheduling has to be informed 24 hours prior to the booking start time, in
such instances the following shall be applied based on the car availability,
- Please be informed that we will not be able to pre-pound the booking
start time.
- The duration should be the same or more.
- The kilometer package cannot be changed.
- Tariffs might differ based on the weekday and weekend charges.
Extension and Extra Hours
Customers should inform 24 hours prior the booking end time, in such
instances the same shall be confirmed based on the car availability.
- Extension duration should be at least for 6 hours.
- Customers are eligible to avail 1 hour buffer time on every booking
end time.
- Post 1 hour buffer time, extra hour charges will be 250/hour.
- Customer should share the complete video of the car.
Swapping Vehicle
Customers should inform 24 hours prior to the booking start time, in such
instances, the same shall be applied based on car availability and the
charges might differ depending on the car type.
Over speeding
Speed limit is from 80 to 110Kmph. In case if you exceed the speed limit
you will be charged INR 1250/-.
Vehicle Damage
In case of Customer negligence like:
- When the Customer is not in compliance with the laws and/or with
terms of the M A RENT A CAB Customer Agreement.
- When the Customer is found to be under the influence of
alcohol/narcotics while driving.
Accident Policy
If the vehicle is damaged, Customer shall be responsible for all such loss and
damages and shall pay to the M A RENT A CAB for all loss of or damage to the car
regardless of cause, or who, or what caused it.
In the event of accidents, customer liability will be limited to a maximum of
Rs 30,000. The customer will need to pay damage fee equivalent to the
repair cost (as estimated by an authorized dealership) and downtime losses
(The customer should pay the rent for No of day’s vehicle and any charges
should be paid by customer) this is independent of the nature and terms of
the insurance cover that M A RENT A CAB will have on the cars.
The maximum liability policy is intended to benefit and protect the
responsible Customer.
In situations of irresponsible or unsafe or negligent usage, there could be
discretionary exceptions to this policy, whereby the Customer could be liable
for all damages irrespective of whether or not M A RENT A CAB is able to claim
insurance in such cases. Such situation includes, but is not limited to:
- When the vehicle workshop and/or insurance company deem the
damage to be consequential in nature. Consequential damage occurs when
the Customer continues driving the vehicle even when it is performing
abnormally.
- Beach /off road drive is prohibited for M A RENT A CAB vehicle and customer
will be liable to pay a compensation of Rs 8000/- in addition to other
damages, if the vehicle is taken for beach/off road drive.
- M A RENT A CAB vehicles are restricted to use for the purposes that are
forbidden & prohibited by the law; customer will be sole responsible & liable
for all legal actions & consequences for such usage.
- When the person driving the vehicle at the time of the incident is
found to be different than the one who made the booking.
- When the Customer is not in compliance with the laws and/or with
terms of the M A RENT A CAB Customer Agreement.
- When the Customer is found to be under the influence of
alcohol/narcotics while Driving.
- When the number of people in the car at the time of the incident
exceed the standard seating capacity of the car.
- When the incident happened in a state for which the Customer failed
to pay the inter-state tax while entering the state.
- When there is misrepresentation of information in the driving license
and ID proof details shared by the Customer.
- Where there is clear evidence of extremely rash and negligent driving
on the Customer’s part.
- When the Customer is in violation of traffic rules or of the Motor
Vehicles Act.
Cleanliness and Maintenance
M A RENT A CAB conducts periodical checks on vehicle performance and ensures
that hired vehicles are clean. M A RENT A CAB expects its customers to help us
maintain our standards of cleanliness. The Customer must ensure that the
vehicle is not soiled while returning possession. M A RENT A CAB shall charge the
following damages and penalty shall deduct from the Security Deposit of the
Customer.
- Use of chewing gum, tobacco or any tobacco-based product inside the
vehicle is strictly prohibited. Customers will be penalized accordingly.
- Burning of any substance inside the vehicle is strictly prohibited. This
is not limited to but includes cigarettes, incense sticks or any form of
medication/drugs.
- Visible fabric stains internally.
- Torn fabric inside vehicle.
- In case if pets are allowed inside the vehicle.
- Presence of sand, excessive mud inside the vehicle.
- M A RENT A CAB reserves the right to block, penalize, fine the Customer at our
own discretion in event of non-compliance of the above.
Interstate Trip
Customers are responsible for paying all tolls & state permits. M A RENT A CAB
vehicle are registered with an all-India Permit, allowing the vehicle to enter
any state of INDIA.
All M A RENT A CAB vehicles contain Original Documents of RC Card, Insurance, All
India Permit, Self-Drive License. Please stop the vehicle at the border RTO
check post to obtain valid state permit by paying reveleant charges only for
the state of Andhra Pradesh and Kerala M A RENT A CAB will charge flat 400/- for
existing vehicles which have the state entry permit. If a customer plans to go
Andhra Pradesh/Kerala, then the customer should inform our customer care
to allocate the vehicle which has a valid permit. In cases of non-available of
existing AP/Kerala state entry permit vehicles, then Customer must pay the
fee and obtain a 1-year state entry permit. M A RENT A CAB will reimburse balance
amount after deduction of INR 400/- (Flat charges on state entry permit)
Provided with original copy while ending the trip. M A RENT A CAB will not reimburse
quarterly entry of Kerala/Andhra Pradesh.
Fastag
Radio-frequency identification (RFID)
FASTAG features are available in all the M A RENT A CAB hassle free trip on national
highway tolls, if the customer utilizes the Fastag features used in the trip
duration respective amount shall be deducted from the security deposit
based on the trips against your booking.
Towing Charges
User negligence/accident- Full cost should be paid by the customer.
Personal Belongings
M A RENT A CAB is not responsible for any damage to, Loss or theft of any personal
property belonging to user or co-passenger or third party regardless of fault
or negligence.
